RETURNS, REFUNDS & EXCHANGES POLICY

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report.

The return address is set by default to the Printful facility.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to Printful facility. You will be liable for reshipment costs once we have confirmed an updated address with you(if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to Printful facility and you will be liable for the cost of a reshipment to yourself.

Stitched does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons.

Buyer’s Remorse – We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be beared at your expense. If you choose to returns or request size exchanges, you would need to place a new order at your expense for a face mask or a product in another size. 

Size exchanges: Wrongly ordered sizes won’t be eligible for refunds from Stitched’s side either. We make everything on demand, so requesting a size exchange would mean producing an entirely new product. To avoid such hassles, all products are listed with a Size Guide by default.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore Stitched reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please read our FAQs.