Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What is STITCHED?
STITCHED is a Premium Luxury Fashion Brand committed to creating high-quality, sustainable clothing for men, women, and kids. We focus on using the finest materials and eco-friendly practices to deliver elegant and durable garments.
Where is STITCHED located?
STITCHED is a completely online ecommerce brand, but we ship our products worldwide.
How can I contact STITCHED customer service?
You can contact our customer service team via email at support@stitched.shop or through our contact form on the website.
What materials are used in STITCHED products?
We use organic cotton, recycled polyester, and other sustainable materials. Each product description on our website details the specific materials used.
Are STITCHED products eco-friendly?
Yes, we are committed to sustainability and use eco-friendly materials and manufacturing processes. Our packaging is also biodegradable, and we offer carbon-neutral shipping options.
How do I place an order?
Simply browse our collections, select the items you want, and add them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) & PayPal.
How long does shipping take?
Shipping times vary based on your location. Domestic orders typically arrive within 5-7 business days, while international orders may take 10-15 business days.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
What is your return policy?
In our quest for sustainibility, every order is created on demand. As such we do not accept returns. For more details we urge you to check our Returns & Refunds Policy.
How do I exchange an item?
In our quest for sustainibility, every order is created on demand. As such we do not accept exchanges. For more details we urge you to check our Returns & Refunds Policy.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your order history and save your shipping information for faster checkout.
How do you protect my privacy?
We take your privacy seriously and use industry-standard security measures to protect your personal information. For more details, please read our Privacy Policy.
How can I update my account information?
Log in to your account and go to the “Account Settings” section to update your personal information, address, and payment details.